hi67 Privacy Policy

1. Introduction and Scope

hi67 ("we", "our", "platform") is a trusted online gaming and betting platform in Bangladesh. We place the highest priority on our users' privacy and are firmly committed to protecting their personal information.

This privacy policy applies to all services, products, and activities of the hi67.lat website. When you register on our platform, log in, or use any service, you are considered to have accepted the terms described in this privacy policy.

The main purpose of this policy is to clearly inform you about what kind of information hi67 collects, why it collects it, how it is used, and what steps we take to protect your information. If you have any questions about this policy, please contact us directly.

2. What Information We Collect

hi67 collects various types of information to run its services smoothly. Below is a description by category:

2.1 Information You Provide Directly

Information you provide yourself when you create an account or use services on hi67:

• Full name and date of birth (for age verification — the user must be 21 years of age or older)
• Valid email address
• Mobile number (Bangladeshi)
• National ID or passport number (during identity verification)
• Payment information — bKash, Nagad, Rocket, Upay, or bank account details
• Login credentials (password stored in encrypted form)

2.2 Automatically Collected Information

The following information may be collected automatically while you use the platform:

• IP address and device type
• Browser name and version
• Operating system information
• Time of site access, page visit patterns, and session information
• Referral source (which page you came from)
• Cookies and session tokens

2.3 Transaction Information

We keep records of the following information to ensure the security and transparency of financial transactions:

• Deposit and withdrawal amounts and times
• Payment method details
• Gaming history and betting records
• Bonus claims and wagering activity information

3. Purpose of Information Use

hi67 uses collected information only for specific and legitimate purposes. Those purposes are described in detail below:

3.1 Account Management and Identity Verification

Information is used to create, manage, and secure your account. This information is essential for completing age verification (21+) and Know Your Customer (KYC) processes.

3.2 Payment Processing

Transaction information is used to verify deposit and withdrawal requests and to prevent financial fraud. All payments — bKash, Nagad, Rocket, Upay, or bank transfer — are processed securely.

3.3 Service Improvement and Personalisation

Analytical information is used to improve your gaming experience, provide relevant offers and bonuses, and enhance the overall quality of the platform.

3.4 Communication and Support

Contact information is used to provide 24/7 Bengali live chat support, answer your questions, and share important platform-related updates.

3.5 Meeting Legal Obligations

Certain information must be processed to comply with applicable laws, enforce responsible gaming policies, and follow anti-money laundering (AML) regulations.

3.6 Security and Fraud Prevention

Technical and transaction information is monitored to detect suspicious activity, keep accounts secure, and maintain the integrity of the platform.

4. Information Sharing Policy

hi67 treats your personal information as a confidential asset. We share information with third parties only in the following limited circumstances:

• Payment processors: Only the necessary information is shared with bKash, Nagad, Rocket, Upay, and banking partners to complete financial transactions.
• Technology service providers: Limited information is exchanged with contracted technology firms for server hosting, database management, and security testing. These firms are bound by strict confidentiality agreements.
• Legal authorities: Information may be disclosed to regulatory bodies when required to comply with legal obligations or court orders.
• Fraud prevention: Relevant authorities may be notified if serious fraud or illegal activity is detected.

We never sell, rent, or commercially transfer your information to third parties for marketing purposes.

5. Cookies and Tracking Technologies

The hi67 website uses cookies and similar technologies. Cookies are small text files stored in your browser that help improve the functionality of the platform.

5.1 Types of Cookies We Use

• Essential cookies: These are necessary for the platform to function correctly. They are used to maintain login sessions and for security verification.
• Functional cookies: Used to remember your preferences, language settings, and account preferences.
• Analytics cookies: Anonymous statistics are collected to understand site usage patterns and improve services.

5.2 Cookie Controls

You can disable cookies by changing your browser settings. Please note, however, that disabling certain cookies may limit some platform functionality and cause login issues.

6. Information Security Measures

hi67 takes industry-standard technical and organisational steps to protect your personal information. The key components of our security framework are described below:

• SSL/TLS Encryption: All communication during platform access and data exchange is protected by high-grade SSL encryption.
• Password Hashing: Your password is never stored directly; it is transformed and stored through a strong cryptographic hashing process.
• Two-Factor Authentication (2FA): Two-factor authentication is available as an additional layer of security.
• Secure Data Centres: Our servers and databases are operated in secure data centres with strict physical and digital security measures in place to prevent unauthorised access.
• Regular Security Audits: Regular security audits are conducted to identify and address vulnerabilities.
• Staff Training: Those who have access to user information receive strict privacy training.

No technical measure can guarantee 100% security. We therefore ask you to always use a strong password and not share your login details with anyone.

7. Your Rights and Controls

As a user of hi67, you have the following rights over your personal information:

To exercise any of the above rights, contact us by email at: [email protected]. We will endeavour to respond to your request within 30 business days.

8. Data Retention Period

hi67 retains your personal information only for as long as necessary. Retention follows the policy set out below:

• Active account information: Retained for the entire duration the account remains active.
• After account closure: Certain information may be retained for a defined period after account closure to meet legal obligations.
• Financial transaction records: Transaction records are retained for an extended period to comply with AML and financial regulations.
• Support conversations: Support history is retained for a limited period to ensure service quality.

Once the retention period ends, information is securely and permanently deleted or anonymised so that you can no longer be personally identified.

9. Protection of Minors

hi67's services are exclusively for those aged 21 or older. We do not intentionally collect any information from minors.

Age verification is mandatory at the time of registration. If a user registers with false age information and this comes to our attention, that account will be closed immediately and the related information will be deleted.

If you believe a minor is accessing our platform, please notify us immediately at [email protected].

10. Third-Party Services

The hi67 platform has technical integrations to manage content from game providers — such as Pragmatic Play, Evolution Gaming, JILI, PG Soft, Spribe, Ezugi, Microgaming, NetEnt. These providers may have their own privacy policies.

When working with mobile financial services such as bKash, Nagad, Rocket, and Upay for payment processing, only the necessary transaction information is exchanged.

We are not responsible for the privacy practices of third parties. We advise you to review their privacy policies before engaging with them directly.

11. Changes to the Privacy Policy

hi67 may update this privacy policy from time to time due to service improvements, technical changes, or legal obligations.

If significant changes are made, we will notify you in the following ways:

• The date of the update will be noted on this page.
• Registered users may receive email notifications of important changes.
• You may be asked to review the updated policy when logging in to the platform.

If you continue to use the platform after a policy change, you will be considered to have accepted the new policy. We therefore recommend visiting this page regularly.